Service Plans

PTA provides 3 different service plans. We offer plans that will help you budget your IT costs. Plans that include a set amount of hours each month.

Platinum–
No additional Fees per month
General service packs and updates applied as required
24/7 Monitoring of all core servers and phone systems
4-8 Hour response time for critical issues
No extra overtime, weekend or Holiday fees
Great for organizations looking for a set IT cost

Silver–
A base amount of hours agreed upon at a reduced rate (similar to a cell phone package)
4-8 Hour response time for critical issues
Overtime, weekend or Holiday’s are included
Additional hours are billed at our standard rate
Great for reducing hourly rate with still the same fast service

Bronze–
Billed per hour for all services included detailed billing
8-24 Hour response time for critical issues
Overtime, weekend or Holiday’s are billed at a higher rate
Great for pay as you go services

Contact one of our sales reps today or visit our Contact Us page for more info and to discuss what plan might be right for you.